Ep 4 - Dynamics Customer Service and Sustainability with Tricia Sinclair Artwork

The Copilot Connection

Welcome to Copilot Connection, the podcast that explores the world of Microsoft Copilots! Join your hosts, Zoe Wilson and Kevin McDonnell, as they take you on a journey through the different Copilots available and how they can help you in your day-to-day life. From the newly launch date announced Microsoft 365 Copilot to the Dynamics 365, GitHub, Windows, Custom and more Copilots, we'll cover it all. Our upbeat and engaging conversations with experts in the field will keep you entertained and informed. Tune in to Copilot Connection and discover how these AI-powered assistants can transform the way you work!

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The Copilot Connection

Ep 4 - Dynamics Customer Service and Sustainability with Tricia Sinclair

November 03, 2023 • Tricia Sinclair

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We are joined by Tricia Sinclair, Microsoft MVP, CRM Tech Architect at Avanade and quiz host extraordinaire. Together, we talk about the latest news, how Copilot is changing Customer Service with Dynamics and the issues and considerations around Sustainability for Copilot and the wider Generative AI ecosystem.

M365 Copilot General Availability

https://www.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-copilot

https://learn.microsoft.com/en-us/microsoft-365-copilot/

Our Copilot Demos Copilot Demos - YouTube

Announcing Microsoft Applied Skills, the new credentials to verify in-demand technical skills - Microsoft Community Hub

https://cloudblogs.microsoft.com/dynamics365/bdm/2023/10/23/modernize-customer-support-with-copilot-in-dynamics-365-customer-service/

Microsoft pushes the boundaries of small AI models | Semafor