Ep 9 - Feeding the 300

Welcome to this episode of the Copilot Connection podcast, where we share the latest news, insights, and capabilities of the Microsoft Copilots ecosystem. In this episode, your hosts Kevin and Zoe discuss the latest announcements in the copilot space, including the lifting of the 300 seat limit and the availability of Copilot Pro. They also delve into the human impact of Copilot, sharing powerful stories of how it has helped individuals with accessibility needs. There are also two new Copilots that have gone live and some insights from Accenture on the latest tech trends. Tune in to learn more about the exciting developments in the world of Microsoft Copilots.

Links mentioned:

Bringing the full power of Copilot to more people and businesses - The Official Microsoft Blog

Copilot set up guide - https://setup.microsoft.com/copilot/setup-guide

Martina Grom's learning path - Collections | Microsoft Learn
Jussi Roine's blog post - Mastering Microsoft 365 Copilot (jussiroine.com) 

How Microsoft 365 Copilot works | BRK256

UK Government Generative AI Framework - https://www.gov.uk/government/publications/generative-ai-framework-for-hmg

Fabric and Power BI enabled https://twitter.com/CopilotConnect/status/1747251742557798724

Overview of Copilot in Fabric and Power BI (preview) - Microsoft Fabric | Microsoft Learn

Copilot in Customer Insights

https://www.linkedin.com/posts/jackrowbotham_technology-ai-gpt-activity-7151815136121442304-7qLQ?utm_source=share&utm_medium=member_desktop

Dave Dame ♿️ on X: "M365 Co-Pilot has been my tool for a month now. I have a #disability that makes authoring an email take me about 8 minutes on average. With M365 co-pilot, I can do it in 3 minutes. Creating a PowerPoint used to take me around 45 minutes on average, now it takes me 8 minutes. In… https://t.co/s3VwejsKFz" / X (twitter.com)

A story of diagnosing with Gen AI - https://x.com/PatrickJBlum/status/1745900287565402503?s=20

Accessibility Summit

https://x.com/jennylayfluffy/status/1748031237707485237?s=20

Accenture Tech Trends

Technology Trends 2024 | Tech Vision | Accenture

Transcript

[Speaker 1 00:17] 
Welcome to the co-pilot connection. 

[Speaker 2 00:21] 
We're here to share with you all the news, insights, and capabilities of the Microsoft Copilot ecosystem from across the entire Microsoft stack. I'm Zoe Wilson, and I'm an executive at Avanade in a modern work business and MVP for M365-A Regional Direction Director and the Vega Explorer. 

[Speaker 1 00:39] 
And I'm Kevin McDonald. I'm an MVP Aviva Explorer and the co-pilot Strategy and Modern Workplace AI leader Avanade. I've finally been given the OK to share that as the full title. I would like to call out a big thank you to everyone who's kind of commented and liked the the sharing of that, especially Annette, who commented that that is possibly the longest title she's ever heard. As I said there, that is why we have co-pilot to help summarise these things as well. 

[Speaker 2 01:10] 
Yeah. So it's a huge Congrats Kevin. It's really good to have you in our Global Modern Workplace team. I do think Avanade, we really like long job titles. So I think mine mine's actually longer at the moment than it was before, although it's a little easier to remember. But yeah, you just need to find a a short version that works. 

[Speaker 1 01:29] 
Yeah, I do need to put mine into my e-mail signature so I can remember it as well. That's that I think is the key. But and I should thank you as well, which I did forget to do on the OK, my signals having one of those days, isn't it? Let's hope that carries on, and I might think that out later. 

[Speaker 2 02:01] 
So this week's been a really big week for announcements in the copilot space. We've got lots and lots of news for you to get through today and we're really excited to share some of these latest announcements with you and talk about what we think this means for the world of Co pilots. Where do we want to start, Kevin? 

[Speaker 1 02:20] 
Well, I think probably with a big announcement that are we allowed to say quarter slightly by surprise on there. I think it's, it's fair to say when that jumped out. So the whole notion of bringing the full power of Copilot to more people and business, so lots of lovely things but the the one certainly I hadn't heard any insight on this was the co-pilot pro about bringing co-pilot to more people on the personal and but the personal side really I know some people said business but I think it's very focused on those personal licenses bringing Cope, bringing Copilot into some of those personal family subscribers for those who kind of accessing Word, Excel, PowerPoint, without the graph, without teams on there. So kind of very cut down version. But I think more interestingly it's bringing that latest GPT 4 Turbo. So a lot of people who've purchased what's it called, ChatGPT Plus from Open AI. I'm hearing a lot of friends and colleagues who are going well, actually, yeah, I've been paying for that. I'm going to move over to this Co-pilot Pro instead because it'll give everything I want, but within this and the latest models in there, which I think is a very interesting move. 

[Speaker 2 03:32] 
Yeah, I think, I think it's really interesting and I I flagged this to a few people internally as well because I already think for the last year we've had a bit of a problem. No, not not just where we were, but I think everyone has had a problem with shadow AI because people have started using things like like ChatGPT and the Artist formerly known as being in their personal life, and a lot of companies have had to create policies around being able to use those things. 

[Speaker 1 04:01] 
Sorry, sorry, I've got to say, please stop calling the Artist formerly known as Bin Chat Enterprise, because I keep calling that as well. It's really buggy. 

[Speaker 2 04:08] 
Yeah but but if I just call it Copilot in a conversation about many other copilots people don't know what we're talking about. So it's the it's the it's the best way to actually make it really clear. But anyway, we've so we've we've got companies we've had to put policies in place to see, you know, you can't use these public, these public systems for anything that's got work information in it. What I think we'll see happen now is people with those family subscriptions will start to add on that co-pilot capability into the Office apps. And yeah, they don't get it in Teams and they don't get that full kind of enterprise protection, but they won't care about that because they just want to be able to use it in their apps. So people will start using this in the personal subscriptions. Will we see people starting to use their personal subscriptions for work so that they can get stuff done more effectively? And will this create added pressure inside organisations where people who've started using this and their their personal apps work? And saying I, you know, I'm using this, I want this for work as well. So I think it's a really interesting and quite a clever move. 

[Speaker 1 05:20] 
Yeah, yeah, absolutely agree. And I think one of the the interesting things with this will be very much around how people use it and where organizations haven't had a strategy around their AI and especially if they're blocking things such as the summarise page that you can get within the artist formerly known as being chat enterprise and people will start using that personal ones where isn't there. And I think the other one, the announcement along with that was the the co-pilot GPT. So ways to extend that co-pilot pro version with your using a co-pilot GPT builder. So people who want to do the extensions and I know we've had a lot of conversation people who want to be able to doing that in their own tenants. But obviously there's a limitation you can't just suddenly allow people to create a load of play examples in like in co-pilot from Microsoft 365. So will they start using Copilot Pro bringing these GPT builders and make it happen with that. So that's yeah, I agree, the shadow. IT could be interesting and let's hope that people just go, let's block everything, let's stop everyone doing anything. 

[Speaker 2 06:31] 
I mean, I'm. 

[Speaker 1 06:32] 
Proper strategy in place? 

[Speaker 2 06:34] 
Yeah. So so I haven't I haven't actually looked at this yet because I'm I'm debating at the moment whether I whether I had Copilot Pro onto my family subscription or whether I had it into my personal tenant that I've got. I'm not I might end up doing birth because actually I'm really interested in from an end user perspective what you know what these fitness travel cooking GPTS look and feel and spell like my other half he he uses ChatGPT to refresh his training programs. So he asked he gives it the parameters and he asks ChatGPT to give him his weightlifting programs. So you know, I'd be really interested to kind of see what that experience is like in that Co-pilot Pro subscription. 

[Speaker 1 07:18] 
I would say that's quite a lot of money, sorry. And one one thing with that Co-pilot Pro, you do need that family subscription as well, that personal family. So there is additional cost on there and and we if you're getting all those different ones that is enough to afford another cat, you know just just want to put that out there and think about it. 

[Speaker 2 07:35] 
Yeah, I think you're underestimating how much our cats cost us in ongoing costs. But but but yeah, I mean, so I so I've got the family subscription because it's easier than giving my parents licenses in my my own tenant just from a general management and and maintenance perspective. But for people who don't have it, I I I've already seen examples of people thinking that they can go and get Copilot Pro for $20 per user per month or well 19 lbs. I think it is in the UK, isn't it actually need that you need that subscription first to be able to get that? 

[Speaker 1 08:14] 
Yeah, so it is worth making sure people realise that because I know if you have gone, Oh yeah, 20 lbs or 90 lbs, that's great. There's a little bit more than that, which is OK and just want to hear a couple of other bits. Obviously there's the co-pilot mobile app that we talked about in the in the last episodes. Then that brings in that co-pilot Pro, but also the fact that co-pilot's coming to the the Microsoft 365 mobile app and oh gosh, I forgot the name. I think it's actually the CPA who's on Twitter was talking about how she had a town hall coming up and she just got her co-pilot from Microsoft 365 licence on there and I was like great use it on mobile. It's a really good way of getting into that as well and and the fact you can do it with that M365 app adds even more than just Teams as well. But talking of co-pilot for Microsoft 365 licenses, there was an interesting announcement in here about that as well. 

[Speaker 2 09:12] 
Yeah. And I think this is the one that's actually generated the most noise on every social media platform going this week. So Microsoft have lifted the minimum requirement for 300 seats, which I know has been a cause of enormous frustration for smaller organisations, and actually not even smaller organisations, just just organisations who didn't want to spend as much money as 300 licenses cost. So that 300 seat limit is gone. M365E3 and E5 is no longer the full prerequisite. People can now add this on to Office 365, which is really interesting. You can buy licenses through CSP and Web Direct. So it's not only enterprise agreement customers who can buy this anymore and and this I think is. 

[Speaker 1 10:01] 
Sorry, sorry, just so you mentioned CSPS on there, just for those who don't live within that license for the web direct is you go into the admin settings, you can kind of click throw in your credit cards, you can purchase things there. CSPS through a cloud solution provider. It's another company that you provide you with the licenses and makes it easier for you to to manage that for for organisations as well. So 2 two ways you can go and purchase that. 

[Speaker 2 10:26] 
Yeah, that's a really, really good call out as well, just just to make sure that everyone gets that. And then last month Microsoft announced that Co pilot was available for education. It's also available for small businesses. So those organisations using our Business premium and Business Standard can now buy between one and 299 seats. So this is really open the floodgates for co-pilot for Microsoft 365 in a in an enterprise and business setting as you've probably been able to tell from social media with everybody getting started with with copilot and there's been such a huge amount of enthusiasm and energy and kind of early person guidance. 

[Speaker 1 11:10] 
Yeah, I I think if you're looking on LinkedIn at the moment, it's not about the the sessionised top 3% of speakers. Thank you so much. Or or for the OR. Here's how you get going with the co-pilot. It is obviously the other thing on there and I genuinely don't want to downplay. I think many of us have found it irritating because there's so much there, but there is some really good content. So we've tried to pick up a couple of things that are really important from there. Again, not to downplay any of the other ones that have been put out there. There's some really nice ones you see Roy and put a good kind of single summary that covered all all a lot of it. Might try and grab that and put that in the show notes as well. But I think one that jumped up to me was, again, going back to the official Microsoft documentation. And it's worth saying there's a lot of great stuff out there, but there's a lot of stuff out there. So finding where to get started can can be a bit of a challenge with that. And I've heard a lot of people, kind of fellow MVP, kind of said, you know, what do I need to do? Well, I'll be honest, you need to buy your license. There's a bit of readiness in terms of turning things on. So you've got your apps for Enterprise that's enabling loop. Within there you probably should be looking Information Protection. This this guide is a great one that talks about what you need to turn on your buy your licenses. You assign that to people and you tell them. That really is from a technical perspective, pretty much it, and I love that. For Copilot, what what is worse is obviously you then also need to think about your adoption, making sure people are using it, guiding through how on there. The adoption.microsoft.com site is great for that. I know a lot of people come, yeah, that tells me how to roll it out, but what do I need to do? You need to assign the licenses. That's it really. 

[Speaker 2 13:06] 
I think, yeah, so, So there's part of me that's sitting here thinking, yeah, that's kind of what you need to do to do to get the licenses out. But I think one of the things that we see is, you know, a lot of organisations are now kind of looking at what they actually need to do to go through kind of data privacy assessments, risk assessments, those are things that you need to do as you start to plan for scale. I think you know all of those security and compliance considerations, but if you just want to start deploying your first licenses in your organization, it's really easy to do that now. I'm now one of the things we did want to talk about was this 300 seat limit. We we've we heard a few kind of rumours or comments that there was there was an understanding or a misconception that this 300 seat minimum requirement was in place because that is what was needed to train the model. And we we just wanted to talk about this a little bit because to me that demonstrates a really clear misunderstanding of how co-pilot works and how the Symantec index works. Co pilot isn't trained on your users or your data that that's that just that doesn't happen at all. You know when when you get co-pilot in your organization there's a semantic index that runs at tenant level and that creates this vector map of all of the the content and relationships and phrases and things like that a tenant and content level. And then when the users get Co pilot. So even if you've got 300 licenses, you can give just one to one person and that there's a semantic index that runs that you use that user level, which builds that kind of vector map based on the user and who they work with and their chats and their emails and their calendar and that kind of thing. So the 300 seat limit was never about training, it wasn't about, you know, it's not a hard technical requirement and I don't think we've ever had kind of a clear answer as to why we had a 300C limit. But you know, based on the the, the work I've done over the last few months, kind of my take on this is if you think about the, if you think about what Microsoft did in July last year, they started this early access program and that was essentially a pay to play private preview. So you had lots of big enterprise organisations who were paying to take part. And for the organisations for them it was about understanding what co-pilot for M365 could mean to their business. And you know what what that first mover advantage could look like if they got off the starting blocks quickly. For Microsoft, what they needed was enough people. They needed enough critical mass to be able to test the products and get feedback into the product group so they could iterate and get this ready to release as soon as possible so that they could get their own market advantage. So you know, 300 users is a meaningful enough number to allow Microsoft to get the insight that they need, to allow the enterprise organisations to get the learning that they need about what what the art of the possibilities with Copilot and what it could mean for their business. And then when Microsoft announced that this was generally available in the late autumn, early winter, if they'd have at that point, if they'd have said it's generally available and you can have one license, all of those organisations who pay to be in the early access program would have gone absolutely mental. They they would not have, you know, they would not have been happy at all because for them they've they've kind of elected to take part in this early private preview and then suddenly anybody can have it and they don't need to have 300, they can go for less. So for me it's much, it's much more that kind of political nuanced commercial advantage the the amount needed for testing. 

[Speaker 1 16:56] 
And I think also it's that support that they need to give people initially, even beyond the EAP, there was still a lot of manual processes that need to go through. So it wasn't just upsetting those big clients. I think that played a big part in it, but it was kind of understanding if they suddenly turned it on for everyone. There was a hardware capacity, there was a people capacity, there was all these bits that fed into it. And if you if something went wrong and you had all these different clients, kind of, it would have overwhelmed them completely. So I think a combination of those things, but this isn't Viva topics we're talking about here where you kind of need a certain amount of capacity, a certain amount of usage that isn't the case. And I think a great example, there's the TAP program where you can request a sandbox for developing extensions that's got 10 licenses, works very well because you can develop all your extensions and do things on there. That's a demonstration of that. And I think we've seen other smaller ones start to crop up. We're hearing people who are just turning on with one license and it works. So yeah. 

[Speaker 2 18:01] 
I I think, yeah and yeah, you brought up some great points there around kind of the you know the actual technical capacity and and those kinds of gating requirements as well. So when you when we think about what this is as an opportunity for Microsoft, it's a really important market opportunity and you can see this by the fact that they actually overtook Apple as the biggest company with you know the biggest market cap. So it was really important. 

[Speaker 1 18:31] 
For a time. 

[Speaker 2 18:35] 
Yeah, but you know, it's so it was, it was really, really important. So that 300 limit, it's nothing to do with training. It was more about Microsoft making sure that they handled this right. And I know some smaller organisations feel like it was handled terribly because they couldn't get access to it, but you can now. 

[Speaker 1 18:53] 
I I think for me I disagree with that. I don't think it's it's that they couldn't access. I think the way it was done was not ideal, but the kind of communications like we're going generally available but you can't have it probably. 

[Speaker 2 19:08] 
Yes, yeah. Yeah. 

[Speaker 1 19:09] 
I can understand that, so I think if they could have managed that a little bit nicer and more. 

[Speaker 2 19:17] 
So, so the other thing, yeah, so the other thing just on this 300 seat limit as well before we get on to some of the rest of the news is what does this mean then for people who are getting copilot now? Is it just, is it OK for them to just get one license or what, you know, what is the kind of number that they should look to get And we do? 

[Speaker 1 19:38] 
I was going to ask you that question, but I thought, no, that's cruel, don't do that. That's not fair. 

[Speaker 2 19:43] 
Yeah. So, so I, I, you know, I I know people who have basically got one co-pilot license in their organization because they want to be able to test it and understand it. Typically these people work in IT, so they're understanding it from an IT perspective, but actually from an enterprise perspective. 

[Speaker 1 20:01] 
Which is an important size you know. There are things you need to consider as well. 

[Speaker 2 20:04] 
Yeah. But from from an enterprise perspective though, you can't, you can't run a pilot and understand the value to an organization and what it means across your business with one with one license. So I still think that there needs to be a reasonable sized pool of licenses that are distributed across an organization and the the, the exact number will be different depending on the size and scale and shape of the the organization. But it needs to be meaningful enough so that actually when you start to think about a business case and ROI and who gets it and what it looks like as enough to actually base that decision on. 

[Speaker 1 20:50] 
And and I think also also come back to small businesses, you need enough people to be able to try it out together as well. So I absolutely agree with you. For enterprises, I think scaling that down, small business you need more than one, you need people to be able to work together one on it as well. Otherwise it does work. And I would say with those large enterprises as well bringing groups of people together who can can work on it too. OK, I just want to bring up so the kind of jumps ahead and you were talking earlier about what you need to do. I talked about the technical side to turn on absolutely agree similar simple thing there, but there's more to it and I love this that Martina Groms put together of a co-pilot collection. It's a collection of learning parts of the things you need to do and it's got the links to things like preparing your organization, looking at data and security and compliance, introducing what it is looking in there. It's got the admin roles you need to prepare for handling sensitive data. I know that's a fun conversation. I was chatting with someone at a small, small organization who's got some licenses, but they can't turn them on because their security and legal people are saying no, we don't know what data's there. So considering that and making sure you you go in with an informed decision on there and I'd probably say to Martino, it'd be good to have some of the adoption elements that I think are included within that preparing organization for co-pilot as well within there. But there's a good thing going beyond the simply turning it on exactly as you were talking about earlier, Zoe the the extra pieces around there. 

[Speaker 2 22:29] 
Yeah. And that that's that's one of the things that we we've seen you know this this isn't just turn it on and let people have that have at it technology you you really need to put that thought into how how people will build that copilot muscle. 

[Speaker 1 22:43] 
Yeah, yeah, absolutely. And for those on the techie side who kind of want to understand how it works, we'll put this link in. There was a great session at Ignite, but I think I touched on previously within there, but kind of rewatched it after a conversation with someone because they wanted to say what hang on, Copilot looks at your data and gives you information about that. But I could now do that with AI Studio. This versus your things Co-pilot Studio, I could put in load of SharePoint sites. What is the extra that co-pilot from Microsoft 365 gives you? And I think this talks about all the extra effort that Microsoft have done that yeah, you can go and do yourself, but there's a lot of effort to get towards that, especially in the breadth plus the embedding it into your flow of work as well. So if people are asking that question, I love this video to give you some kind of pointers towards that as well. And then another one you'd share with me, Zoe. There's a lot in this document as well and jump into the HTML version, but the the UK has just published their generative AI framework, so this is stretched out a little bit from co-pilot. It does talk about being. It talks about Co pilots or certainly the the Microsoft Co-pilot Plus Co being as well. But it's talking about understanding that what you need to think about building generative AI solutions, the safety and responsibility. And I don't think it's unfair to say that quite often I see these government articles and I win slightly go oh this is going to be horrendous. They're going to miss the point completely. I haven't gone into this in full detail but my look through of it really like the coverage on here they're certainly hitting the right topics and the the commentary in it is is very nice. So if you're looking to something to kind of think about how how do you set out your own framework that we, you know we talked earlier about making sure you have an AI strategy, really nice to take a look at this one as well. 

[Speaker 2 24:51] 
Yeah, I think it's, I think it's really good to actually see the to see them publishing this and making it available because there's so much demand across across the public sector as well as in private sector and and non profit. So I think, I think this will really help and I expect we'll see other countries doing the same if they haven't already. 

[Speaker 1 25:12] 
Yeah, yeah. I'd love to hear if anyone's in other countries have seen similar that have been published. You kind of sitting out frameworks that aren't necessary, the nice system and more blocking things. So maybe if there's some positive ones out there that people have seen, would love to see those as well. Should we move on to some more news, as well as just kind of his co-pilot? He's what you need to do? 

[Speaker 2 25:36] 
Yep, of course. 

[Speaker 1 25:38] 
You know, obviously we are of the co-pilot connection. We cover all the different copilots and within there and it was really exciting to see this one around Fabrics who should now be able to enable Copilot in fabric and in Power BI within that. This came out. Was it? Yes. Oh no, it was 3 days ago. My goodness. Times going by quickly around this so I think there is a blog post I couldn't find it earlier. I will try and add it to the show notes if I could bring up there, but it's there is a link I'll put in the show notes around an overview of what Co-pilot and Fabric and Power BI is on there. The capabilities it talks about how you can enable it. So it's not turned on by default but if you have your your Power BI licenses that you can go in and start to turn that on in different areas. So well worth a look about that. Power, sorry Power BI Premium I should say specifically for people get excited and they go, I haven't got that it's got those capabilities and I will be honest, I'm really excited. I had a chat with a colleague today around some of the the things that this can do. But do you think being able to interrogate your data through chats with that, There's lots of really interesting things coming around that as well, so well worth a look at that one. 

[Speaker 2 26:56] 
Yeah, I think one of the things I'm really excited about is well, Kevin is you know as as we start to see the Co pilots maturing and rolling out in the different products, it's the point where they mature enough to actually kind of integrate more easily and start working together. You know, I think it's going to be an interesting, an interesting year or two. 

[Speaker 1 27:20] 
Yeah, absolutely. And I think we'll see more copilots coming, talking of which Mister Jack Robothon, who is doing a fantastic one if you're not following him on LinkedIn too, because he's really on the pulse of so much happening, not just in the co-pilot, but in the power platform world and around co-pilot studio and others. It's really sharing some great stuff. And he noted that co-pilot and customer insights is now available. So this is part of the Dynamics 365. It really is about getting insights into your customer, does exactly what it says on the tin there. But with this, you know, as it says there, you can generate ideas, you can start to help build your materials where we were talking about that capabilities in fabric about querying that it's the same with this customer insight. So understand your data where you're pulling all that information similar to what you'd have in Google Analytics and different conversations you're having across those different channels, being able to build those out. I love this looking at it, creating those custom segments. I know Zoe, when you, you and I and Al did that session at the South Coast Summit and we showed whiteboard and that ability to have all those notes and then kind of group those together. Imagine being able to do that with customer segments instead of having all those internal debates and going round and round in circles. I I love that idea of being able to kind of build that out based on the the data you've got that that could be really interesting. 

[Speaker 2 28:52] 
Yeah, really, really powerful. I I was talking to someone the other day actually, who is. I think they use Salesforce at the moment and they're really happy with Salesforce, but they're planning to move or they're considering moving to Dynamics because they want to be able to take advantage of stuff like this. And what they see is that end to end integration and it's just that whole end to end ecosystem and and when when you look at things like that you can start to see why. 

[Speaker 1 29:24] 
Yeah, that's that's really interesting. So one of the things I'd love to delve into a bit more is to to look at Einstein and some of the Salesforce I know though they do genitive AI. Maybe that's something we can explore in a kind of slight offshoot to co-pilot looking at looking at the the alternatives and what they bring and don't. But that's a really interesting story. 

[Speaker 2 29:49] 
Talking of interesting, that's. 

[Speaker 1 29:51] 
Going to say it into the word out my mouth to you. 

[Speaker 2 29:57] 
So I've I've talked a few times before about the kind of accessibility benefits and their human impact of Copilot, and we're starting to see this bubble up now in stories from people on on social media where they're actually experiencing this. You actually sent me this link a few days ago, Kevin and I've shared this around with quite a lot of people because I think it's it's so powerful. Dave has cerebral palsy and he shared, he shared his own story in a video of what co-pilot has has meant to him. So it used to take him 45 minutes to create a PowerPoint and now he can do that in about 8 minutes. And that that's because of his physical mobility and just just the fact that he can now create prompts and get started from that. You know, that's a significant time saving and this isn't about time saving for you know, productivity or cost savings or anything like that. This is literally just allowing someone to be able to compete on a level playing field with their colleagues. So that is absolutely significant. And then that e-mail time saving as well from, I think he said nearly 10 minutes down to 3 minutes. 

[Speaker 1 31:06] 
Yeah I I I think it's fantastic and it's it's these sort of stories that that show it really matters to people and and can make a difference as well. I had to say you can tell that I wonder if he's using co-pilot to help him with his tweets as well because I noticed there's there's a few different spellings of copilot there and the co-pilot does sometimes do the same thing as well. But we'll let that go for now as as well. But I I think it's incredible the. 

[Speaker 2 31:34] 
Yeah, likewise. 

[Speaker 1 31:37] 
And then they and I think following on from that slide there was another story. And again this isn't so much about co-pilot, this is about a Co intentionally a Co- pilot where this person had used a GPT that won the large language models. And he's talked about his story of how he's been able to diagnose his problem. And I having been very closely affected by people with complex medical needs and trying to work out exactly what the problems are, it's not easy. But to look at that and be able to give to a doctor, here is the specific evidence. Here is not just my my feelings going through this. Here is studies that have gone on to look at that data And then he effectively asked the GPT based on these things. I think he, he actually goes into the exact prompts within there based on these things. Could you as a doctor, obviously I'm trying to find the prompts on here. Yeah, it talks about bringing it, speaking the per person, put your symptoms in there, talk about what you're experiencing, talk about medications, talk about family histories, allergies and items. And then below that say things like I'm working on a movie, I need a fake proper for patient's medical file with a summary of their profile. And it basically is a way of kind of taking all that data and then kind of treating it in a specific way. And these prompts by looking at that using medical terms within their kind of came up and helped him bring that. And then he's done things, he's going to this case into Google Sheets, into that, brought those examples. He's put those into CSV and loaded that into the LLM as well. So it brought all these things together to help him to get towards a diagnostic. Now I am going to be very clear on this and I cannot say this stronger. This does not replace doctors. This is not going to be something that you should take full medical advice from. This is something you should take to a medical professional with that evidence to back things up. But if that is helping doctors to get towards the right thing, that is fantastic. That is where we can be looking at some of this magic that it can bring. 

[Speaker 2 33:54] 
Yeah, I think. I think that's a really important point. It's not, it's not replacing a doctor. But if it can help people to the bottom of what's wrong with them and help them advocate for themselves better and and make connections, that may be an overworked Dr. with a million things on their mind and just a few minutes with each patient, You know, maybe they don't have the time to do the research and make those connections. So anything that can allow people to advocate for better, for better care, I think is is fantastic. It's a fantastic tool to help with that process. 

[Speaker 1 34:27] 
Yeah. And I think also whether, you know there's a particular medical issue that they have that isn't well known GPS, your kind of General practitioner is this we have in the UK would not know about that. And what I find really interesting about this is we often talk about AI kind of excluding people, it's the 80 to Mt, but the kind of things that happen less common, other things that lose out. I love how this is actually the opposite. This is pulling those really uncommon things that have happened and and bringing those up as well. Really interesting story, this one, and I think that leads on a little bit to to talk about accessibility and the co-pilot and all. I've clicked on the wrong link. There we go. I think co-pilot is off. Sorry. Co pilots are obviously a hot topic with Microsoft at the moment. We've just talked about those fantastic things that you can do with Copilot from Microsoft 365, those large language models, the ability Summit is taking place on March the 7th. It's an online event within there. I see generally Flurry is the accessibility lead at Microsoft or certainly works on accessibility at Microsoft pushes there. I love these events that you know, you get so much inspiration from this and understanding from there. So I sign up for that and there'll be, which is why we're talking. 

[Speaker 2 35:54] 
Yeah, yeah. Just just just to be clear, Jenny, Layflow is not just the accessibility lead. She is the Chief Accessibility Officer. So yeah, she she's fantastic. I I saw her, I think it was Future Decoded a few years ago. Deliver one of the key notes as she spoke after Satya. And if she didn't say she was deaf, I wouldn't have known. 

[Speaker 1 36:21] 
So I think that'd be a great thing. 

[Speaker 2 36:24] 
Yeah, definitely. So I think we've got one. 

[Speaker 1 36:28] 
Thing to share, just very quickly, sorry, because I think you're actually talking about accessibility and co-pilot at collab summits. That's right as well. 

[Speaker 2 36:38] 
As it Yeah, so actually Teams Nation, which is first. So Teams, Yeah, Teams Nation in February, so, So I I'm passionate about accessibility as well. And I've got a session that I've done for a few years now on accessibility in Microsoft 365, which is really a whistle stop tour of all of the hidden features that were developed for accessibility reasons, which a lot of people don't even know about. And based on a lot of the findings about Copilot, this is basically an updated version of that. So there'll still be a little bit of some of the normal accessibility features, but then really focusing on how Copilot helps amplify that. So that's that's in February and then the European collab Summit in May. I'm also doing one on the human impact of Copilot, which will be a little bit around accessibility, a little bit around the value and benefits of Copilot. 

[Speaker 1 37:30] 
And that human impacts that's not being stressed of having to deal with so many co-pilot option opportunities going on that that's the impact, the positive impacts, right? 

[Speaker 2 37:41] 
Yeah. So for most people, hopefully Co pilot has a positive impact. I think, I think for me and maybe you now as well, Kevin, Co pilot has has had a significant impact on my work life balance for the past few months. 

[Speaker 1 37:55] 
Absolutely. Moving away from work, Accenture has a nice set of tech trends within that, I don't know. So if you want to talk at all about that, but they were talking about their was it A4, four areas particularly of that's going to be big this year. 

[Speaker 2 38:14] 
Yeah, so, so every every year Accenture published their technology vision and the the one for 2024 came out just a few days ago. As I'm sure everybody would expect, it includes a healthy amount of AI in there, a lot of focus around generative AI, chat bots, AI agent ecosystems. One of the things that I really like in this is that they say with generative AIA Digital Butler is finally on the cards. 

[Speaker 1 38:44] 
That will make Don Osaka very happy. I know that's that's what she had her *** didn't she won the previous shows? 

[Speaker 2 38:51] 
Yeah, but this, this is, this is a really good, a really good read. I think you know Accenture have their finger on the pulse of of what's happening in that technology space, so, so definitely worth a read. 

[Speaker 1 39:05] 
Yeah. What I also like to hear is they're also talking about sort of space, the spatial computing as well. I know it's necessarily co-pilot, but again, I've had this conversation possibly around Viva that these kind of trends that people get very excited about and then people feel they get dropped like a hot brick. I think that's special a lens, but that's Metaverse view of things is still around, it's still there, it hasn't disappeared and will continue moving along. So I think that's it's good to see that still included there as well. 

[Speaker 2 39:42] 
Yeah, absolutely. One of the other things I talk about which you like as well is that kind of human machine interface where the, the challenge of technology not understanding us and our intent that's that's starting to get smaller. So machines are getting better at interacting with us on on our level, which is really powerful. And Accenture did actually publish a book called Human Plus Machine I think in 2018. It only came on my radar last year when kind of the whole world went went Jenny, I Matt and obviously the the technology in that is a little outdated because it's from five or six years ago now. But for for anybody that's kind of interested in this Co pilot and Genai space, I definitely recommend it some. There's some really good sections around what they call the Missing Middle, which is the the the new skills and new roles that will need to be developed to to to basically manage that interface between human and machine. So they're definitely worth a read or a listen. 

[Speaker 1 40:43] 
I was going to say a note to my audible backlog of things to catch up. I need to do some more travel to catch up a few on those. 

[Speaker 2 40:50] 
Brilliant. Well, that was another really great discussion. 

[Speaker 1 40:54] 
Yeah I was good. Yeah. We should probably should jump in here quickly and say hang on Kevin. You've said for the last three episodes we're going to have something about extensibility. It is coming and we were planning to and then Microsoft's dropped the Copilot Pro and 300 user one and we thought it would have been very silly not to talk about that. So I promise it is coming on there. I haven't ignored it. It is it is going to be there promise. And we've got lots lots more effort load lined up. I think Zoe, you're over in Seattle next week and might be So if anyone's in Seattle and and has got some interesting topics on co-pilot, well actually probably haven't got any time to speak to them. But maybe drop you a line and see what can happen. 

[Speaker 2 41:38] 
Yes. I mean, so I'm in Seattle for a work trip, but there are a few people that will be around at the same time that I'm hoping I can catch up with. And you know, even if I can just get their views on Copilot for 5 minutes, I'll be trying to pin them down. But if anyone else is around, definitely let me know. We'd love to know what you all think of the latest news. Have you bought Copilot Pro? Have you added a license for Copilot to your own tenant if you have one? Or to your your work tenant? Is there anything else that you'd like to hear about in this whole crazy world of of Co pilots? Just just drop us a line. 

[Speaker 1 42:15] 
Yeah, absolutely. And please, please, please, please, please subscribe to us on LinkedIn, on Twitter, Stroke X, subscribe to the podcast, follow us on YouTube. Tell your colleagues. Tell your clients, Tell your friends on there. I did actually have a client say, ah yeah, you're on the podcast, which was well. So please tell people about this. We want to be able to spread the word as well. 

[Speaker 2 42:41] 
Brilliant. So thanks very much, Kevin. Thanks everyone for listening and we look forward to talking more soon. 

[Speaker 1 42:48] 
Thanks very much. Bye, bye.